Playthroughs support
Playthroughs is made by one developer, and email is the fastest way to reach a person. Every message is read, and reports of harmful content come first.
Get in touch
Email [email protected]. Write from the address on your account and include your username, so we can find it, and a screenshot if something looks wrong.
Common questions
Can’t sign in? If you joined with Apple or Google, choose the same option again. If you use email, choose Need help signing in? when signing in, then Reset password, and we’ll email you a code. Reactivate account is there too, if you deactivated yours.
Seen something that shouldn’t be there? Use Report on the comment, review, list or profile. It reaches us with the content attached. You can also block someone from their profile. The Community Guidelines say what’s allowed.
Bringing your games over? In the app, open Settings, then Import your games to bring over your Steam library. You check every match before anything is saved.
Leaving? Delete your account explains how, in the app or by email.
More answers are in the questions on our home page.
Ideas and bugs
Suggest a feature, or vote for other people’s ideas, in the app: open Settings, then Feedback & Roadmap. Bugs are welcome there or by email.
Policies
Read our Privacy Policy, Terms of Service and Community Guidelines.